Scope of application:
Scope of application: Inner city of Hanoi

Delivery and receipt time
– Once received and processed, the order will be delivered within 24 hours or according to the contract schedule.

– For customers in remote provinces, after receiving the order, the expected delivery time is 3 - 5 days. However, depending on the condition of the goods, weather conditions, etc., the delivery date will change.

– Delivery time is calculated from the time of completing the order procedure with the consultant until receiving the goods

– Delivery time within Hanoi city : within 24 hours. However, during peak times (holidays, New Year, promotions, etc.), we cannot deliver immediately so we will negotiate a delivery time for you. We hope for your understanding.

– Delivery time for orders in remote provinces: 1-7 days.

During the delivery process, if the customer wants to issue invoices and documents, the company will send them to the customer. When purchasing directly at the store or purchasing goods to receive at home, we will send them via email to the customer during the delivery process. service use process

Delivery method:
For customers' convenience when dealing with giatrinhbakery.com.vn, you can choose for yourself one of the following appropriate shipping and payment methods:
Shipping methods:
– Self-delivery: You can come to Gia Trinh store to receive the goods once you have completed the online purchasing procedure. Accurately declare information on system user giatrinhbakery.com.vn.
– Delivery: Giatrinhbakery.com.vn will deliver to the address you request, Hanoi City area and neighboring provinces.
– Ask Gia Trinh to transport the goods to the garage or shipping company to deliver the goods far away. With this form, customers will contact the shipping company and bus company themselves.
 

Inspection policy:
– Case for goods inspection:
–  When receiving the goods, you have the right to request the delivery staff to open it for inspection.
– In case the seller delivers an order that is not the correct type of product, you have the right to return the goods and not pay.
– In case you have paid in advance but the order is incorrect, please request a complete refund or redeliver a new order as ordered.
– In case of requesting a refund or exchange, please contact via Email: cuahang@giatrinhbakery.com.vn or phone number 0243.7474548 we commit to resolve all your requests.